Health & Safety

You must be confident and confirm that your dog is fit and healthy to attend Ci Newydd. Your dog must be friendly towards other dogs and people. Your dog must be lead trained, know basic commands such as sit and stay.

Deposit

Customers are required to pay a deposit of £10 at the time of booking their dog at Ci Newydd. You agree that this deposit will be non-refundable if an appointment is cancelled with less than 24 hours’ notice, if an appointment is missed or if continual re-scheduling occurs. If your appointment goes ahead as scheduled the deposit you have paid to us will be deducted from the total cost of your session. If you provide us with 24 hours’ notice for cancellation, we can then carry over your deposit to your next session.

Charges for dog grooming

Our prices are based on the size and breed of your dog. Please understand that quotes charged for a standard cut of the breed of dog you request to be groomed may vary if the dog is matted, uncooperative or aggressive as it will require unexpected extra time and care.

Behaviour

If your dog attacks or injures another dog you will be responsible for not only your vet bill if your dog is hurt but also the vet bill of the dog that was attacked. If the attack was 50/50 then both parties will be responsible for their own bill. We will not be responsible for vets bills unless we have been negligent

Cancellation & rescheduling

We request 24 hours` notice if you need to cancel your appointment. To reschedule or cancel an appointment please contact us. If you are cancelling your appointment outside normal working hours, please leave an answer phone message or an email.

Fleas/ticks

All dogs accepted require to be wormed and de-flea’d regularly. If your pet is found to have fleas whilst being groomed, we will treat them with a flea shampoo which will be an extra £10 on top of the groom. This covers the costs of the flea elimination using the specialist shampoos, towels must be laundered separately, and the cleaning and disinfection of the Salon. If your pet is found to have fleas whilst attending the day care, you will have to collect your dog as soon as possible. We reserve the right to decline any other types of service until the flea infection is treated.

Staff’s safety

We reserve the right to muzzle your dog if it represents a danger to any other dog or any person. Any dog that shows aggression to people or other dogs will not be accepted at Ci Newydd. Please let us know beforehand if your dog has behavioural problems.

Grooming accidents

Please be aware that if the dog does not respond to the groomer and does not remain still during the grooming procedure, accidents can happen, such as nicks from clippers or toenail trimmers.

Neglected & matted coats

We do not accept liability for any other effects following the treatment of a matted dog. This can include irritation, redness or nicks. Your permission will be required to shave off a matted coat. If you request the mats to be combed out, the groomer will not do this, if it causes the dog undue stress or pain.

Female Dogs in season

Female dogs who come into season will not be able to attend Ci Newydd for the duration of their season. This is to protect them from unwanted attention and to prevent potential conflicts with other dogs present.

Id tags

All dogs in our care must wear collars with I.D tags and a lead.

Photographs

We love taking photos of your dogs during their time at Ci Newydd. Photographs may be used on our website, social media pages and printed on promotional documents. Please let us know if you prefer your dog not to be photographed and the photos to be used.

Liability

The owner understands that by leaving their dog in our care they leave their dog entirely at their own risk and discretion. Whilst we take every safety measure extremely seriously, we cannot accept any responsibility or liability in the case of any injury, death, or illness of your dog whilst in our setting.

Dangerous Dogs

We will not under any circumstances accepts dogs registered under the Dangerous Dogs Act 1991 and/or the Dangerous Dogs (Amendment) Act 1997.

Accidents

Although extremely unlikely, accidents can happen. In the event of an accident or serious medical issue that arises, you the owner authorizes Ci Newydd to seek emergency veterinary treatment. You as the owner will be responsible for paying the costs of any veterinary treatment needed.

Private policy

In accordance with the General Data Protection Regulation (GDPR), we are legally required to inform you about the information we maintain regarding you and your pet, how it is used and stored, and to obtain your consent for storing and using specific information.

I keep detailed information about each dog, including their name, age, breed, temperament, and any medical issues. I also note whether the dog is being groomed and describe the grooming process. If the dog attends day care, I record what they enjoyed and what activities they participated in throughout the day, as well as their likes and dislikes. This information is stored in hard copy, organized alphabetically by the dog’s name, and is kept securely locked away each night. Additionally, I store the owner’s name, the dog’s name, and a contact telephone number on my mobile phone. This allows me to reach out in case of emergencies or to discuss anything related to your dog, appointments, or any queries that may arise.